Open Position: Research Analyst

Description:

HR Software Company is looking to add to its Research Team as a Research Analyst. Full training is provided and no technical background is required, though aptitude for learning and clear thinking is a necessity.

HR Software Company provides solution delivered to over ten thousand paying users in the staffing, executive search, and HR spheres. The software itself is intuitive, robust, complex and constantly evolving. We are a high-tech firm with a start-up working environment, which is filled with eager, engaged employees. There are significant opportunities to grow and take on more responsibilities for the right candidate. This is a temp to perm position and will pay $20/Hour until converting to permanent.

Responsibilities:

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Troubleshoot customer issues over the phone.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues; recommending instructional language.
Improves system performance by identifying problems; recommending changes.
Skills Required:

· Ability to communicate clearly and professionally, both verbally and in writing.

· Customer/Client Focus.

· Has a pleasant, patient and friendly attitude.

· Experience in a customer service or help desk capacity preferred.

· Strong attention to detail.

****BACHELORS DEGREE FROM A FOUR YEAR COLLEGE OR UNIVERSITY REQUIRED***